FAQ - CS Medical’s Online Service Portal

FAQ - CS Medical’s Online Service Portal

At CS Medical, customer satisfaction is one of our topmost priorities. In the interest of helping our customers get the care and service they need when they need it, we have developed an online service portal to offer you a seamless and convenient experience. This portal is designed to provide you with valuable resources to help you use, troubleshoot, and maintain your automated ultrasound probe reprocessors. We have portals for each of our automated reprocessors, including the TD 100, TD 200, and TEEClean and we are working to update and add useful information as often as possible.

Logging in is simple, just follow this link: www.csmedicalllc.com/service-portal. Once there, you can log in using your email address and your device’s serial number (you may want to bookmark that web address or post it near your device for easy access in the future). Additionally, all of our newer units come with a QR code which can be scanned and will take you straight to the login page.

Our online service portal is a one-stop-shop for your support needs. You can access the portal from anywhere, at any time, and get the information you need without having to call customer service or wait for a service technician to arrive. The portal provides detailed instructional videos that guide you through the basics of using your unit properly. We also provide troubleshooting guides that help identify and solve common issues that may arise.

The videos provided walk you through all your unit’s required preventative maintenance, step by step. Previously, when it came time for maintenance, you had to follow directions by referring to a page in a manual which may not have been easy to understand or by calling a service technician and hoping that you were correctly following their instructions. Instead, you now have access to videos which show you in real time how to perform each step and exactly what it looks like. This helps ease any uncertainties and gives you assurance that you’re doing the right thing every time as you can watch the video and follow along with each step.

The portal also provides comprehensive device manuals that offer detailed information on product specifications, features, and functions. Customers can download these manuals and access them anytime. Referring to these manuals can help ensure that everyone is using the unit safely and efficiently, reducing the risk of accidents and malfunctions.

One of the key benefits of CS Medical’s online service portal is that it improves your overall experience. By providing easily accessible information, we hope the portal lets you know that you are valued and supported. We are doing everything we can to ensure that you have everything you need to do your job effectively and frustration-free. Instead of waiting for a technician to arrive, you can troubleshoot and solve common issues yourself using the information available in the portal. This can save you time and money by avoiding unnecessary service calls or repairs.

Of course, our U.S.-based service team members are always available for you via telephone and are happy to walk you through any issues, but the portal can be a convenient option for those looking to avoid phone time or who would like a visual guide. Our online portal doesn’t limit your options to get help when you need it, it expands them. CS Medical’s online service portal is an excellent resource for customers who want information and help available instantly at any time. The portal provides valuable resources to help you use, troubleshoot, and maintain your device. By using the portal, you can save time and money, avoid unnecessary service calls, and access important information whenever and wherever you need it.

About CS Medical

CS Medical LLC has pioneered the automated disinfection process for Transesophageal ultrasound probes with the development and release of the TD 100® Automated TEE Probe Disinfector. In 2005, the TD 100 was the first FDA cleared automated disinfection process with printed verification for Transesophageal ultrasound probes. During the disinfection process, the TEE probe receives high-level disinfection in (5) five minutes from TD-5® or TD-8® followed by (5) five complete rinse cycles before disinfection confirmation is acknowledged and a report is printed. The verification report indicates probe contact time with the high-level disinfectant as well as the average temperature of the single-use disinfectant during each cycle.

For more than 15 years and over 4 million high-level disinfections, the TD 100 Automated TEE Probe Disinfector has eliminated manual reprocessing of delicate and expensive TEE ultrasound probes while also providing a repeatable and FDA cleared disinfection process. The TEEClean® Automated TEE Probe Cleaner Disinfector will continue the TD 100's work by automating the required cleaning process for the TEE probe before high-level disinfection. TEEClean, with electronic record data logging, printed verification reporting, FDA cleared cleaning, and high-level disinfection will be the standard of care for TEE ultrasound probes.

CS Medical's TEE Complete Care® products provide quality device care and storage by minimizing healthcare operational costs, improving service readiness and increasing regulatory compliance.